Privacy Policy

Last updated: 16 October 2026

Draft: This policy is being prepared for OVILOU's launch. Legal operator details and certain data-handling arrangements must be confirmed before publication.

1. Who We Are

OVILOU is an Irish service connecting homeowners with independent tradespeople. Our matching service is free for homeowners.

Operator: To be confirmed before launch.

Business contact address: To be confirmed before launch.

Email: hello@ovilou.ie

2. Information We Collect

Homeowner enquiries may include names, phone numbers, email addresses, job locations, trade categories, job descriptions and preferred timing.

Tradesperson registrations may include names, business details, contact information, trades and service areas.

We may also process limited technical information needed to operate and secure our website.

3. How We Use Information

We use personal information to manage enquiries, identify suitable tradespeople, arrange introductions, follow up on enquiries, manage registrations, maintain security and comply with legal obligations.

Our GDPR legal bases will be confirmed for each processing activity before launch. These may include steps taken at an individual's request, legitimate interests and legal obligations, as applicable.

4. Sharing Enquiries

OVILOU shares necessary enquiry and contact details with one suitable independent tradesperson at a time.

If that tradesperson cannot take the job or does not respond, we may offer the enquiry to another suitable tradesperson.

Tradespeople must handle personal information appropriately and use it only for purposes connected with the enquiry.

5. Following Up

OVILOU may contact homeowners or tradespeople to check whether contact has been made and whether further assistance is required.

6. How Long We Keep Information

Our proposed retention period for ordinary homeowner enquiries is 12 months after closure. Some information may need to be retained longer where justified by legal obligations or disputes.

Other retention periods will be confirmed before launch.

7. Security and Service Providers

We take appropriate steps to protect personal information. OVILOU uses Supabase to support website data storage.

We will review access controls, service-provider arrangements, storage locations and any international data transfers before launch.

8. Your Rights

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to processing of your personal information, and to data portability.

Where processing relies on consent, you may withdraw that consent.

Contact hello@ovilou.ie to make a request.

You may also complain to the Irish Data Protection Commission at www.dataprotection.ie.

9. Cookies

Details of any cookies, analytics or similar technologies will be confirmed before launch. Where required, consent will be requested for non-essential technologies.

10. Updates

We may update this policy as our service develops or legal requirements change.

11. Contact

For privacy enquiries, email hello@ovilou.ie.